Q and A

Common question and answer.

Please click to see the answers

Q1. What is an IP phone?
A1. It is a telephone service using the internet line.
IP phones can be used without connecting telephone lines as long as you have access to Internet environments.
Q2. What is VoiP+?
A2. It is the strongest IP phone service with domestic VOIP, US VOIP, and shared ISDN to capture the disadvantages of IP telephone service.
International telephone charges are also offered at the lowest price in Japan.
Q3. Is a telephone line necessary?
A3. No, Because we use internet line, telephone line is unnecessary.
Q4. What is different from general business phones?
A4. For general business phones, use PBX (switchboard) inside the company using a telephone line and use a dedicated fixed telephone to connect.However, since VoiP+ uses the internet line, it can use smart phones, IP phones, personal computers, etc...
*** Benefit ***
*No need for telephone line.
*No need for PBX or expensive telephone in the company
*It can also be used outside the company, and can also make extension calls with overseas bases.
*When you are going to close your store, it is easy to respond to inquiries from existing customers and navigate to your WEBshop.
Q5. Can I make international calls?
A5. Yes, You can use it top class calling rates.
Q6. Is the call charge cheaper compared to ordinary phones?
A6. Yes, For example, the calling fee for domestic mobile phone is 9.62JPY/minute and it is a toll call charge.(When using value call)
The basic charge is also cheap, and ordinary domestic fixed telephone calls are uniformly 8.00JPY/3 minutes.
Q7. Can you use it in the event of a disaster?
A7. The possibility to use it is high if it is possible to connect to the Internet.
We cannot guarantee but as long as you can access to the internet VoiP+ easily safeguards your communications in the event of a disaster.
Q8. Can I use smartphones?
A8. If you install the SIP application, you can use any carrier smartphone as an extension terminal.
If you can connect to the Internet with WiFi, you can also use worn-out smartphones effectively.
Please refer to the service guide for all available equipments and devices.
Q9. Can I use it overseas?
A9. Basically you can use it as long as you can connect to the Internet.
Some places can not be used depending on the country and environment.
Q10. Can I call a toll-free number?
A10. Toll free numbers are
*Notice:Caller-id is different number by shared ISDN.
Please tell your phone number by your voice for the call back.
(Please ask by email if you cannot call other toll free number.)
*You can also call Toll free numbers in U.S.A.
Q11. Is there a place you can not make a phone call?
A11. Due to the characteristics of IP phones, local emergency calls such as 110 and 119 can not be connected.
Q12. What kind of device can I use?
A12. You can use SIP-compatible IP phones, smart phones and software installed smartphone.
Please refer to the service guide for all available equipments and devices.
Q13. Can I use fax?
A13. Yes, you can.It is also possible to send FAX to 0120 number or send by smartphone using Web2FAX service.
Also, lagacy FAX can be sent using VoIP adapter.
Q14. Does it have voice message system?
A14. Yes, There is an answering machine function as standard service.
The answering machine message is sent to the mail address specified in the 3GP format file.
Q15. What is the difference from call transferring service?
A15. In the case of a transfer telephone service, for example, if you transfer a call from a customer to an office to a mobile phone or other base, the telephone fee from the office to the transfer destination becomes a burden on the receiving side.
In the case of VoiP+, if it is a telephone terminal between VoiP+, the receiving side will not bear the telephone fee no matter where it is received and where it is ordered.
Q16. Is there a charge for the estimate?
A16. We will quote for free so please feel free toinquire.
Q17. Can I use the current phone number?
A17. Relocation is possible if it is a Rakuten Communications line.
Q18. Can I choose the extension number?
A18. Basic dial plan is prepared. You can request when we make dial plan. But there is reserved number which cannot allocate 1XX and 9XX.
Q19. Is a telephone main unit (PBX) necessary?
A19. Customer's main phone equipment is not necessary. We will use the IP-PBX server in our server center.
Q20. Is the voice quality good?
A20. In a stable high-speed Internet environment, you can use it in a good calling environment.
In a mobile communication environment, high-speed communication environments such as LTE / 3G can be used in a good communication environment, but noise and delay may occur when the radio wave condition is bad.
Q21. How long does it take before VoiP+ service available?
A21. It can be used from roughly 2 weeks to 3 weeks after application is confirmed.(It will go around depending on the usage environment and scale etc.)
Q22. Is it possible to apply from anywhere in Japan?
A22. Yes, It is possible. Please do not hesitate to apply.
Q23. What happens if I use Rakuten Communication service now?
A23. Please contact us as you may be able to use your phone number as it is.
Q24. Can I increase the number of extensions and extension numbers?
A24. Yes, I can increase it.
Q25. How many lines are required when making external phone calls at the same time?
A25. There is no limit on the number of incoming calls on outside lines, but the number of outgoing calls depends on the number of phone numbers and the number of channels in the contract, so please do not hesitate to contact us.
Q26. How do you maintenance?
A26. We are currently operating with a total of eight server configurations making full use of load balancer / failover.
In addition, the PBX server and voice server are configured so that scale-out (server increase) is possible when necessary.
Excluding emergency, we normally maintenance during off business hours.
Q27. Can I record the guidance message myself?
A27. You can use it with optional service.
Q28. Can I repair if the terminal breaks down?
A28. Basically, please ask the purchased manufacturer.
Q29. Can you deal with VoiP+ system failure?
A29. In the unlikely event of a failure within our server, we will respond to the recovery.
We are currently operating with a total of eight server configurations making full use of load balancer / failover.
In addition, the PBX server and voice server are configured so that scale-out (server increase) is possible when necessary.
Q30. Voice guidance is already set in a first place?
A30. A voice guidance in Japanese and English,Deutschland, Française, Italiana, español, русский язык, Argentina español, Mexicanos español, svenska are primary recorded. Please contact us if you would like to use an original messages.
Q31. Where can I make an inquiry?
A31. Please inquire from here or call 050-5830-5940
Q32. Can I manage multiple phone numbers as one contract?
A32. Yes, It is possible.
Q33. How long is the minimum period of use?
A33. No minimum period of use. In the case of cancellation, calculation on daily prorated will apply.
Q34. What is the usage fee for the first month?
A34. It will be calculated on a daily basis from the start date of use.
Q35. What is the feature of VoiP+?
A35. We have various functions and useful plus services of VOIP. For details, please refer to here.
Q36. Can I use it as a reception phone?
A36. Yes, Since you can use it as an extension, you can use IP phone as a reception telephone.
Q37. Incoming numbers can be notified?
A37. Yes, it is possible except for non notification.
Q38. How can I make an outside line call?
A38. Please dial from the area code just like a regular legacy Dial including AREA code.
Q39. When there is nobody at the base, can you automatically transfer to another phone number?
A39. Yes, It is possible.
Q40. Even if you are abroad, is free calling between VoiP+ possible?
A40. Yes, It is possible.
Q41. Can I check the call log from a PC or smartphone?
A41. Yes, you can check it on the WEB management screen.
Q42. Can I set the calling time?
A42. Day of the week and time range can be set.
Q43. How to change extensions settings and so no?
A43. You can make settings from the dedicated WEB management screen.